Frequently asked questions

For players

Who do I call to book a court?

Turfy does not take bookings by phone. Open the venue page, pick a slot, and continue on WhatsApp with that venue. The Turfy support number and email are only for platform help (listings, technical issues) — not for reserving courts.

Do I pay through Turfy?

No. Turfy does not process online payment for court bookings today. After you reserve a slot, you continue on WhatsApp with the venue and pay them the way they accept (cash, bank transfer, etc.).

Is my time guaranteed until I pay?

You message the venue on WhatsApp first. The slot typically shows as fully booked after the venue records your booking in Turfy—so send their advance promptly if they require it to hold the court.

Do I need an account to browse?

You can browse venues and courts without signing up. Completing the booking flow uses WhatsApp with the venue’s number.

How do session length and times work?

Pick how long you want to play, choose a date, then a start time on the 30-minute grid. We only show courts that are free for that full stretch.

For venues & partners

Ready to list? Start your free listing — onboarding only takes a few minutes. Explore Turfy Venue OS to see the full management dashboard.

What does it cost to list on Turfy?

Listing on Turfy is free. Bookings through Turfy are also free for venue owners right now — Turfy is not charging any platform fee during this early growth phase. Later, when Turfy scales, venue partners (not players) may pay a flat platform fee per completed Turfy booking — planned around PKR 100 unless a separate written agreement applies. This is not active today.

How do players reach me?

Players discover your venue on Turfy, pick a slot, and open WhatsApp with a pre-filled message. You stay in control of confirmation and payment.

Can I unpublish my venue?

Yes, from your admin dashboard. Any active commitments with players remain your responsibility.

What's the difference between listing and Venue OS?

Your Turfy listing is how players find and book you on the marketplace. Turfy Venue OS is the admin software behind it — bookings, CRM, payments, staff, expenses, and analytics in one dashboard. Every listing includes Venue OS on the free tier.

Turfy Venue OS

Run your entire sports venue from one dashboard — not just marketplace bookings. See Venue OS features & pricing.

What is Turfy Venue OS?

Turfy Venue OS is the management software built into Turfy — a single admin dashboard to run bookings, customer CRM, payments & outstanding balances, staff & payroll, expenses, and analytics. Your venue also gets a listing on the Turfy marketplace so players can discover you.

Is Venue OS included when I list on Turfy?

Yes. Every venue partner gets Venue OS on the free tier — manual bookings, basic analytics, customer management, and your marketplace listing. Venue Ops Pro unlocks unlimited bookings, expenses, payroll, advanced analytics, and outstanding balance tracking.

How much does Venue Ops Pro cost?

Venue Ops Pro is PKR 4,500 per month. It includes unlimited bookings and staff, expenses management, salary & payroll, advanced analytics, outstanding balances, customer ledgers, and priority support.

Do I need Turfy online bookings to use Venue OS?

No. Venue OS works for your whole operation — walk-ins, phone reservations, and WhatsApp enquiries — even if most of your bookings happen offline.

Can I share invoices on WhatsApp?

Yes. Generate invoices in one click from your admin dashboard and share them directly with customers on WhatsApp.

Which sports venues is Venue OS built for?

Cricket grounds, padel courts, futsal and football facilities, pickleball, beach volleyball, and multisport venues across Pakistan.

Product & support

Turfy is developed by The Web Xperts. For product questions, partnerships, or technical issues with the Platform, email hello@thewebxperts.co. For pricing, cancellations, or day-of changes for a specific court, message the venue in your WhatsApp thread.

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